No sound on iPhone during calls how to fix

No Sound on iPhone During Calls

When someone calls, I can’t hear them through the receiver or speaker phone, and I can’t hear music through the speaker. I also can’t be heard by someone who is calling me.


  1. Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
  2. While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:

  3. Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
  4. For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris. 
  5. If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
  6. Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
  7. If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
  8. Restart the iPhone.
  9. If restarting the iPhone doesn’t resolve the issue, try restoring your device. 
  10. If these steps do not provide you with any help with no sound on iphone during calls view my post on No iPhone Sound for more steps and solutions.


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  1. Cos

    iPhone 4S , get no sound without earbuds for all apps except I can hear sound from voice memos .
    So speaker works. But it looks like it gets muted somehow will all apps except voice memos.

    Tried restore , also upgraded to iOS 7 .

    Help !

  2. maryanne

    same thing happened to me on iphone5 after involontary upgrade to OS7. No idea what to do.

  3. Andrewrx

    i fix my iphone with a plastic card very easy ! i post a video with step by step directions !

  4. Michael Selby

    Thank you for the remedy of inserting headphones into the jack. this worked a treat for me after putting them in and out several times. Id just spent two hours with Apple support, restoring, setting up as new phone etc… to no avail. Thank you and make sure you contact Apple with this remedy because they haven’t a clue really

  5. thao

    I’ve bought an iphone 5 16GB recently. The first issue was that my phone did not read any sim card. Now it does not take any sound during phone calls, hence, the people who called me could not hear me at all! I have never had to spend as much time as i’ve done to solve problems like with this iphone. I am going to send it back to the store and no more iphones for the future.

  6. Gaurav

    I have been struggling with this issue for so many days. Even restored my iphone5 and reinstalled latest iOS10.1.1 but all went in vain .

    I pressed firmly on the top left front screen for 3-4 seconds and for the same time on the receiver/front camera too and right to it too just 5mm to right of the camera.

    Now, I can hear everything crisp and clear. hope this works for you too.

  7. Danj

    I’ve been searching for answers to this problem for many yrs. Even the Apple Store guru’s had no solution. What is likely happening is that when BLUETOOTH is selected it is sending the signal to that device. As soon as Bluetooth is switched off the sound returns to the phone. So look first at your settings, turn Bluetooth off, then try any video or music. This should fix it. The only problem is you have to reconnect to that device each time afterwards.

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