Samsung Galaxy No Sound or Speaker Problem/ Issues – How to Steps, Solutions, Fixes
If you have no sound on or your sound has suddenly stopped your Samsung Galaxy S / S2 / S3 / S4 / S5 / S6 / S6 / S7 / S8/ S9 / S10 / Note and Note Plus it can be a huge annoyance as you most probably already know.
Below you will find solutions and fixes that I have gathered and come up with. If you have any other solutions that have worked for you please share them below as it all helps.
The symptoms of Samsung Galaxy no sound Problem/ Issues include:
– Samsung Galaxy will ring but speaker will not work for anything else
– Samsung Galaxy no sound at all for calls, apps, music etc
– Samsung Galaxy as stuck in headphone mode
So how do we fix the Samsung smartphone sound and speaker problems?
Follow these steps and hopefully your Samsung Galaxy will be back to its prior glory.
Samsung Galaxy No Sound Step 1,
The silent/ vibrate switch is turned on, to check you can either use the drop down menu by simply sliding your finger from the top of the screen downwards. In the drop down menu you will find various options such as wi-fi, screen brightness and so on. Slide over to the button with the speaker icon and switch to loud mode.
Another way is by going into the settings > sound > volume. Once your in that setting you can adjust the volume for music, ringtones and notifications.
Samsung Galaxy No Sound Step 2,
Restart the Samsung Galaxy. Hold onto the power button on the right side if the phone for 2 seconds, a prompt will come up to turn off device, airplane mode or restart device. Press the restart option and wait for the phone to restart, hopefully this will eliminate any glitches which may have been causing the problem.
Samsung Galaxy No Sound Step 3,
Insert your headphones into the headphone jack then take them out. Continue to do this for a couple of minutes as sometimes the phone tricks its self into thinking its in headphone mode. Also by doing this step you are likely to dislodge any dust or dirt build up that also may be causing this issue.
You can also watch this video with full list of solutions and fixes!
Samsung Galaxy No Sound Step 4,
Make sure your Samsung Galaxy has the latest software update, to check go into settings > about device > software update > check for updates. Download the most recent update for your phone if there is one. Depending on your carrier and device different updates will be released at various times.
Samsung Galaxy No Sound Step 6
This step is a bit strange but a lot of these are. Similar to cleaning the headphone jack this one applies to the charging dock of the phone. If there was to be any dirt, grime or fluff in the charging dock it may be causing a bad conection which may result is charging and sound issues.
This can cause the sound to not work as the phone my think it is attached to a music dock or station. A very good way to clean the dock is to find an old toothbrush or similar tool and brush out the dock. You can try this for a few minutes in a gentle manner. It is surprising how mush dirt you fill find.
Samsung Galaxy No Sound Step 7
There has been some problems with sound due to moisture being in the phone or around the speaker. You can remove this moisture by turning the phone off, removing the battery and sim card and placing it in a container of rice for 24 hours.
Samsung Galaxy No Sound Step 8
Similar to the above step with moisture being captured in the Samsung Galaxy you can remove the residue or moisture by waving a hair dryer on low heat over the phone. This is another strange step but has been found to be very successful.
When waving the hair dryer over the phone ensure that it is on the lowest heat setting and is a fair distance from the phone to prevent it from heating to much. You only have to do this step for about a minute at a time to prevent over heating.
Samsung Galaxy No Sound Step 9
There have been many reported problems and issues arising after connection a Samsung Galaxy device to a bluetooth device. Even though the connection has been aborted there still seems to be a ghost connection which is causing problems when trying to play back sound on the device. Simply to fix this you have to turn the bluetooth off Settings > toggle off.
Samsung Galaxy No Sound Step 10
Similar to the above step, another process it to also toggle the wi-fi on and off. By doing so, you are restarting any connection between the smartphone and any wifi related speakers or devices.
Samsung Galaxy No Sound Step 11
Contact your provider or place of purchase as it may be a hardware issue and will need to be repaired or replaced. Since there can be faults with he Samsung Galaxy it may be a one off flaw and can be replaced or fixed.
Bonus Tip
Many have also stated that by deleting the apps on their phone, this has also fixed the problem. This of course can be a pain todo, so if doing, try deleting 1 app at a time and then seeing if the sound is back on.
If any of these solutions or fixes worked for you or if you tried something different please share down blew. A great place to start is in the comment sections below where there are also more tips on how uses have fixed their samsung phones.
nitin KOkane says
unable to adjust volume while all sound is off. you turnon sound dy going to accessibility settings.
nitin KOkane says
samsung s7392 unable to adjust volume while all sound is off. you turnon sound dy going to accessibility settings.
Solution says
No sound in one ear for months, tried everything…decided to do a factory reset on the phone and now it works through both ears 🙂
John says
Thanks for the guidance. Strangely I had tried most of these with no luck before I found your guide, but I went through them again and after a restart the sound is magically working again. Cheers!
Barry says
I’ve tried all of these and others including tapping on the speaker, blowing air into the earphone jack, and more, including multiple hard resets and having Samsung re-flash my S4. I still have the intermittent problem of no sound on phone calls–the call connects, but neither party can hear. It happens on both inbound and outbound. Sometimes it will work through bluetooth, but sometimes it will not work with bluetooth, either headset or car system. It is infuriatingly intermittent, I never know if it will work or not, and it starts and stops seemingly at random. I’m giving up and getting a new phone.
robert says
I just bought my phone not even a week,i was using it snd put in my pocket afterwards…then i suddenly realize the dpeaker is no longer working what ever on the setting..please send a reply,just to let you im a samsung guy!
P Lloyd says
My phone was a gift from my husband ..it does not work….I have no sound on calls and when I press speaker button the othe person no longer hears the sound.
I have called 4 times and sat with people who do not know what I am talking about.
After removing battery 5 times and putting earplugs in nothing changed…aske 8 times if I got my phone wet or dropped it I replied each time no….10 minutes would lapse and s person would return and ask all the same questions which ar on you klick boards….but no answer changed and no information was give, on man two day ago tol me to remove GOGoogle…I never singed up for it so I have trouble deleting something I did not download…what can I do my phone is new and I need it. How cac I resolve this ?
Thank you,
Patty Lloyd Paralegalpattbh@aol.com. 310-995-0957. Or 310-275-6348
hector e says
open the case on the back and play with the speaker press it around , it work it for me =)
kat says
The step that worked for me was cleaning out the charging port at the bottom of the phone with a little brush! Thanks for these tips.
twoshedds says
Here’s a dumb one – I had accidently switched on my Bluetooth ear piece while it was in my pocket. I had audio on phone speaker and no system sounds. Doh!
Lester Martin says
Here is a successful outcome for the Samsung Galaxy Note 4 sound issue (or lack of it).
1. Go to ‘settings’ and select ‘ACCESSIBILITY’. 2. Under ‘CATEGORIES’ check that ‘HEARING’ is unticked. 3. If isn’t, unticking it should fix your lack of sound issue. Good luck!!! Lester Martin, Canberra. 16 May 2015.
Barry says
Guaranteed fix for Samsung Galaxy sound problems:
1. Throw away your expensive, worthless piece of junk that neither Samsung nor your wireless provider will support.
2. Buy a new phone.
It worked for me!
Samsung’s local repair office couldn’t fix my phone–in fact they screwed it up worse by ‘reflashing’ it. T-Mobile, like all the other providers I’ve been reading about, will not support this failure unless you paid extra for an extended warranty. None of these companies know what the problem is, and none of them can fix it. None of the methods posted online worked on my phone: tapping on speakers, step-by-step removing/replacing SIMs and Memory cards, various methods of restarting, factory reset, Samsung re-flashing the memory, changing many, many settings, and more. A cell phone that won’t make or receive phone calls is worthless, even if it’s intermittent.
When my wife called in an emergency and the phone didn’t work it was the last straw.
Trina says
My sound keeps going out on my galaxy s6…I have to keep restarting my phone. This is my second phone and the same problem keeps occurring…no one seems to know what the problem is.
Good Fella says
Wow, thank you so much! I have a Note 4. I got a fairly new tooth brush with stiff bristles I pushed the bristles into the holes of the ear speaker and now it works perfectly. You saved me a great deal of hassle and time so thanks again.
B C says
I havent been able to hear sound from my earpiece for about a week. Came here and used solution #3. BOOM all is well. Ty!!!!
Ray says
The reset worke . Thanks
carol says
none of these worked i played with the volume and took off the back it came on magic
Molly Larkby says
The restrain one is the one I found helped the most
shenedra boykin says
I have a Samsung galaxy mega and I get no sound through the loud speaker. I replaced it and I still have no sound. Help please. Thanks
Syed Waqar says
my S4 also have sound prob but my set also hangs when this happens plz help if anyone knows hows to solve it plz helpp
JK says
Galaxy S6 no sound for music, videos, etc. Go to settings – Sounds and notifications – Volume – make sure Media volume is on
Jerome says
Pressing on the speaker worked for me…had the phone 2 days and I couldn’t hear or talk during calls…saved me a trip to tmobile..Thanks
Tiffany Burnett says
My speaker is not working and I just got my galaxy yesterday!
Idk how to fix it and it needs to be really badly!?!
Ihab says
My New Samsung note edge has a sound problem where randomly the sound decides to not work, the sound indicator icon in the notification center says that the sound is on, but there is no sound when I watch a you tube video, a recorded video, or a video on Facebook and now even if i play games.
All completely randomly, sometime yes and sometime no.
I have the 5.01 version
The note edge is great but i am not pleased of my purchase because of this annoying problem.
Gloria Dirisu says
just got my s6. no sound at all. Not ringing out, cant hear when i pick a call and can hear music or video
kinny says
Yay. It was the firmware update that worked for me! I was losing hope thru options 1-3. Thank you original poster.
binatc says
Thanks. The headphone jack did the trick.
Imran says
Ma i will chang the setting soun will active 10 minutes after same position
JBoss says
For the s6 Turn off the wi-fi!!!
bill says
Happening for months now. Tried the headphones trick for a while then restarting then factory resetting and these fixes only work temporarily. S4 is the worst phone ever! I miss so many calls but the worst is trying to listen to music and it’s impossible.
Jurielmago says
Thanks for your help but my sound of my phone still not working
fishingguy386 says
Toothbrush on charging port did the trick for me. Did it for about a min. Also. I put the charger in the port. And moved it around gently too. Either way. Phone works perfect now.
Mandy says
My phone is giving same problem. I went back to shop and he suggested a factory reset. I did this worn get hassle and few lost info and contacts! Bit within couple of days instead of loosing sound completely or buzzed like TV interference! So back to the drawing board and doing a complete shut down before restarting phone as normal restart does not sort it out.
Loveasia says
I was beginning to think it was the result of me dropping my (encased) phone. Have dropped before, not too often but hadn’t had any problem.
Tried a different youtube video, made sure volume up, not still on Bluetooth, reset all before coming to this page. (Was getting sound from headphones and Bluetooth speaker.) Settings we’re fine and no small brush so decided to try blowing into headphone jack, nothing. Did the same to charging port and am back in business. Thanks.
Michele says
Thanks very much, the hairdryer resovled the probrem. Very grateful.
Kingkoy says
hai everyone, i need your help, the problem of my phone (galaxy grand prime) is that it always shows “earphone connected” though there is no earphone inserted on it. I cannot use it in playing music via its speaker. Plese suggest what is the best thing to do. thank you.
Tony says
I had this problem with my S4 and followed above mentioned steps. It worked with the headphones. After ten minutes watching and listening to a clip, i restarted the mobile after removing the headphone jack and restarted the mobile. At first nothing happened i.e. Still no sound but after i started another yiu tube clip, sound worked fine. However i had system sound slider on. Thanks for sharing these tips.
mranda says
step 3 works. i went easy at first but then removed and inserted it rapidy. then it started working…strange
Gene says
Edge Note $900 + ATT Piece of crap. My last 3 phones were Samsung no problems. This one always a little strange I thought its new don’t know how to use it yet. No sound from ear speaker only sound on speaker phone & wi fi keeps lighting up turn it off stays off then light indicator comes back on. att support gal says is it using data? I said I don’t care I 1st want to know why its turning itself on that uses batt. If it doesn’t come on it shouldn’t be using data. I’ll try another support call then just quit paying take phone back
Michele says
If none of the settings adjustments worked or firmware updates, this restored sound straight away.
1. Remove back cover
2. Undo the the 4 screws that house the external speaker.
3. Carefully lift the speaker out and very gently slightly lift the two gold connectors with your screw driver.
4. Put everything back in place and sound should be restored.