No Sound on iPhone During Calls
When someone calls, I can’t hear them through the receiver or speaker phone, and I can’t hear music through the speaker. I also can’t be heard by someone who is calling me.
Solution
- Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
- While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
- Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
- For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris. [adinserter block=”1″]
- If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
- Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
- If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
- Restart the iPhone.
- If restarting the iPhone doesn’t resolve the issue, try restoring your device. [adinserter block=”1″]
- If these steps do not provide you with any help with no sound on iphone during calls view my post on No iPhone Sound for more steps and solutions.
Cos says
iPhone 4S , get no sound without earbuds for all apps except I can hear sound from voice memos .
So speaker works. But it looks like it gets muted somehow will all apps except voice memos.
Tried restore , also upgraded to iOS 7 .
Help !
maryanne says
same thing happened to me on iphone5 after involontary upgrade to OS7. No idea what to do.
Andrewrx says
i fix my iphone with a plastic card very easy ! i post a video with step by step directions !
Michael Selby says
Thank you for the remedy of inserting headphones into the jack. this worked a treat for me after putting them in and out several times. Id just spent two hours with Apple support, restoring, setting up as new phone etc… to no avail. Thank you and make sure you contact Apple with this remedy because they haven’t a clue really
thao says
I’ve bought an iphone 5 16GB recently. The first issue was that my phone did not read any sim card. Now it does not take any sound during phone calls, hence, the people who called me could not hear me at all! I have never had to spend as much time as i’ve done to solve problems like with this iphone. I am going to send it back to the store and no more iphones for the future.
Gaurav says
I have been struggling with this issue for so many days. Even restored my iphone5 and reinstalled latest iOS10.1.1 but all went in vain .
I pressed firmly on the top left front screen for 3-4 seconds and for the same time on the receiver/front camera too and right to it too just 5mm to right of the camera.
Now, I can hear everything crisp and clear. hope this works for you too.
Danj says
I’ve been searching for answers to this problem for many yrs. Even the Apple Store guru’s had no solution. What is likely happening is that when BLUETOOTH is selected it is sending the signal to that device. As soon as Bluetooth is switched off the sound returns to the phone. So look first at your settings, turn Bluetooth off, then try any video or music. This should fix it. The only problem is you have to reconnect to that device each time afterwards.
Sam says
My iPhone 4s is no sound when receiving/calling. But my speakerphone is function well. Just try what u mentioned, it is works to my phone !!! Thanks !!!
Dross says
Do a network reset. Settings –> general –> reset –> reset network settings. This fixed the issue on an iPhone 7 today.
Tim says
Dross, thanks for the tip. Apple was going to try to have me go out of state to an Apple Store to look at my phone. While on the chat with their support for over 2 hours, I saw your post and tested it on my iPhone SE. Now it works like a charm. Thanks
mahesh says
i also had similar issue ,i tried all but nothing worked. later i updated the ios software than my isssue is resolved
Frances Verhoef says
Thanks for that!! it worked for me too!! Stupid telstra maybe?
Claire D says
Tried turning on Hearing Aid Mode. Tried all suggestions online and this is the only thing that worked for me. Who would have known. 6S and updated to 10.3.3
Rhea Mae Aratan says
this actually happened to me twice already. and did reset the phone twice already too.. and it actually gave me a resolution for a short period after how many days it will not work again.. do i really have to reaet over and over again for this to work? 😒
Vijay Goyal says
I have iphone6s it started doing the same as “No Sound During Voice call” I have to reboot my phone to fix the problem it happened twice in a week. 11.0.2.
Galo says
The songs working and the speakers working during the calls but when someone calling me there is not ringing sound.